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The non-emergency medical transportation market size is projected to reach US$ 31,872.49 million by 2031 from US$ 16,714.80 million in 2024. The market is expected to register a CAGR of 9.7% during 2025–2031. Technology advancements in non-emergency medical transportation are likely to bring new trends in the market in the coming years.
Non-Emergency Medical Transportation Market Analysis
The factors driving the non-emergency medical transportation market include the increasing need for non-emergency medical transportation and the surging incidence of chronic conditions in aging populations. Additionally, technological developments in the field of non-emergency medical transportation are expected to contribute to the market growth. Strategic initiatives by market players are expected to create ample opportunities in the coming years.
Non-Emergency Medical Transportation Market Overview
North America is expected to dominate the non-emergency medical transportation market, and Asia Pacific is expected to register a significant growth rate owing to the increasing prevalence of chronic diseases among geriatric people and the growing demand for improved healthcare solutions. The increasing healthcare expenditure and the development of healthcare infrastructure, along with surging medical tourism, have also increased the demand for non-emergency medical transportation in the regions. In APAC, China accounts for the major market share, and India registers a significant growth rate in the region. China plans to invest US$ 1.5 trillion over the next few years to further advance its healthcare technology innovation. In addition to the Healthy China 2030 plan, this expenditure is intended to ensure health equity within China through technological advancements and improvements to the healthcare system. According to a report from the Ministry of Civil Affairs and the China National Committee on Ageing, China has one of the largest aging populations in the world. In 2023, there were more than 297 million people aged 60 and older, i.e., 21.1% of the total population. China's geriatric population faces an increasing burden from chronic diseases, with advancing age being the primary risk factor contributing to disease occurrence. According to the study "Unmet Needs for Chronic Diseases in China," published in the BMJ Journal in 2024, noncommunicable diseases (NCDs) represent the most significant health threat in the country, accounting for 91% of all deaths. The primary NCDs in China include cardiovascular diseases (43%), cancers (23%), and diabetes mellitus (2%).
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Non-Emergency Medical Transportation Market: Strategic Insights
Market Size Value in US$ 8,658.87 million in 2021 Market Size Value by US$ 15,579.98 million by 2028 Growth rate CAGR of 9.0% from 2022 to 2028 Forecast Period 2022-2028 Base Year 2021
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Non-Emergency Medical Transportation Market: Strategic Insights
| Market Size Value in | US$ 8,658.87 million in 2021 |
| Market Size Value by | US$ 15,579.98 million by 2028 |
| Growth rate | CAGR of 9.0% from 2022 to 2028 |
| Forecast Period | 2022-2028 |
| Base Year | 2021 |
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Non-Emergency Medical Transportation Market Drivers and Opportunities
Increasing Demand for Non-Emergency Medical Transportation
According to the American Hospital Association, each year, ~3.6 million individuals in the US do not obtain necessary medical attention due to transportation issues (lack of vehicle access, long distances to healthcare facilities, inadequate public transportation infrastructure, and the cost of transportation). A study by UC Davis Health revealed that ~5.8 million Americans experience missed or delayed medical care each year due to transportation barriers. Transportation is a significant factor contributing to missed medical appointments. A 2019 survey by Kaiser Permanente found that one-third of Americans frequently or occasionally undergo stress due to transportation.
Since 1965, Medicaid has had a non-emergency medical transportation (NEMT) benefit, and people covered by Medicaid are provided with transportation services as an essential benefit. As per Medicaid Enrollment and Unwinding Tracker, ~94 million individuals in total were enrolled in Medicaid till April 2023. The KFF Medicaid Budget Survey anticipated an 8.2% increase in healthcare membership in 2021 in the US, primarily driven by the COVID-19 crisis and elevated unemployment rate. As more people gain access to Medicaid, there is a direct increase in the demand for NEMT services.
Most of the states in the US have transitioned to deliver NEMT through NEMT brokers or managed care organizations (MCOs). In many states, the brokers or MCOs receive a per capita payment to oversee the NEMT services, while other states, including Nevada, Arizona, and Vermont, deliver NEMT on a fee-for-service basis through local service providers. The Children's Health Insurance Program (CHIP) offers health coverage to eligible children via Medicaid and separate CHIP programs. CHIP is administered by states in accordance with federal requirements and jointly funded by state and federal governments. Therefore, with an increase in such initiatives by governments, the demand for NEMT is increasing, thereby driving market growth.
Strategic Initiatives by NEMT and Transportation Network Companies Create Ample Opportunities for Market Growth
NEMT companies and transportation network companies (TNCs) are eager to undertake strategic actions to improve access to care. TNCs, such as Uber or Lyft, are known for their on-demand ride-hailing capabilities and user-friendly mobile apps. These features can effectively address the availability and scheduling issues related to NEMT services. Various TNCs are currently developing new platforms or are engaged in collaborations with NEMT and individual healthcare service providers across the globe. Several state agencies are allowing the use of TNCs to provide NEMT services. A few examples are given below.
- In June 2024, Uber officially introduced Uber Health, a platform aimed at helping patients reach their medical appointments, which could reduce no-shows and enhance punctuality. This initiative is HIPAA-compliant and offers a cost-effective alternative to traditional taxi services, particularly benefiting smaller healthcare organizations lacking dedicated transportation resources. With coverage in over 250 US cities, Uber's healthcare-focused platform significantly broadens access to NEMT.
- In January 2024, MediDrive, a CTG partner company, formally entered the NEMT market. The company is dedicated to addressing the complexities of transporting patients to and from their healthcare appointments and procedures.
- In June 2022, MTM launched the Elevate program to provide proactive trip management. MTM takes a proactive approach to managing trips for members in its Elevate Program, providing concierge-level service for complex journeys and addressing the unique transportation needs of its members.
- In February 2022, Modivcare Inc. launched Modivcare Academy. This innovative initiative aims to assist transportation providers in NEMT by delivering educational resources, networking opportunities, and training. The program uniquely equips transportation providers with essential business tools, best practices, and training to effectively support the care of the nation's most vulnerable populations.
Such strategic initiatives focus on enhancing service efficiency, increasing patient accessibility, reducing operational costs, and ensuring better integration with healthcare services. As the NEMT sector continues to grow, these initiatives will be crucial in expanding services and improving the quality of patient care across the globe.
Non-Emergency Medical Transportation Market Report Segmentation Analysis
Key segments that contributed to the derivation of the non-emergency medical transportation market analysis are service type, facility, application, and end user.
- Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance backed patient transportation, courier services, and others. The private pay patient transportation segment held the largest share of the market in 2024 and is expected to register the highest CAGR in the market during 2024–2031.
- By facility, the non-emergency medical transportation market is bifurcated into intra-facility and inter-facility. The inter-facility segment held a larger share of the market in 2024 and is expected to register a higher CAGR in the market during 2024–2031.
- By application, the non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health-related appointments, rehabilitation, and others. The mental health-related appointments segment held the largest share of the market in 2024; the rehabilitation segment is expected to register the highest CAGR in the market during 2024–2031.
- In terms of end user, the non-emergency medical transportation market is segmented into hospitals & clinics, nursing homes, homecare settings, MCO & state agencies, healthcare payers, and others. The hospitals and clinics segment dominated the market in 2024, and the nursing home segment is anticipated to register the highest CAGR during 2024–2031.
Non-Emergency Medical Transportation Market Share Analysis by Geography
The geographical scope of the non-emergency medical transportation market report is mainly divided into five regions: North America, Asia Pacific, Europe, Middle East & Africa, and South & Central America.
North America held a significant share of the market in 2023. The growth of the non-emergency medical transportation market is attributed to the increasing prevalence of various diseases, expanding insurance coverage for non-emergency medical transportation (NEMT), and a high state-wise rate of reimbursement for these services as administrative or medical expenses. In addition, a shift toward patient-centered care, heightened awareness of NEMT, and technological advancements are among the other factors supporting the growth of the market. Chronic illnesses, old age, disabilities, injuries, and obesity are just a few of the many reasons owing to which Americans rely on non-emergency medical transportation services. The pandemic generated an enormous need for reliable car transportation to get to appointments, essential doctor visits, and daily treatments. In addition, the increase in the number of senior citizens is contributing to the growth of the non-emergency medical transportation market in the country. Additionally, companies operating in the market are adopting organic and inorganic development strategies for market expansion. Below are a few instances of the same:
- Coastal Medical Transportation Systems (CMTS), a privately owned medical transportation company based in Massachusetts, acquired Transformative Healthcare's medical transportation division in September 2022. This division included LifeLine Ambulance Service and Fallon Ambulance Service. As a result of this acquisition, CMTS became one of the largest ambulance networks in the state, both in terms of the number of patients served and the geographic area covered.
- In September 2022, Baystate Wing Hospital partnered with Quaboag Connector to provide transportation services for healthcare in Massachusetts. This curb-to-curb service offers NEMT, allowing patients to request rides to and from medical appointments at Baystate Wing Hospital facilities.
Non-Emergency Medical Transportation Market Report Scope
Non-Emergency Medical Transportation Market News and Recent Developments
The non-emergency medical transportation market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the non-emergency medical transportation market are listed below:
- Modivcare Inc. launched its Integration Hub, a groundbreaking digital platform that revolutionizes engagement and experience for Medicaid and Medicare members with NEMT benefits. Modivcare’s Integration Hub is an industry-first providing an extensible modular mobility platform that exposes open Application Programming Interfaces (API) to its commercial health plan clients, state Medicaid agencies, and facility partners. (Source: ModivCare, Company Website, May 2024)
- MTM, the nation’s largest privately held NEMT broker, signed an agreement with Global Medical Response to acquire Access2Care, LLC. This strategic acquisition significantly enhanced MTM’s market presence and increased total annual revenue, marking a milestone in the company’s growth trajectory. The acquisition of Access2Care's NEMT business comes after careful consideration and aligns with MTM's strategic expansion initiatives. (Source: MTM, Inc, Company Website, August 2024)
- Acadian Ambulance Service announced the execution of an agreement to substantially acquire all of SouthernCross Ambulance's assets, an EMS provider based in New Braunfels, Texas. This acquisition enables Acadian to operate 12 additional ambulances and 10 additional wheelchair vans and bring on new employees. SouthernCross Ambulance offers emergent and non-emergent ambulance transportation services to South-Central and South Texas areas, providing local and long-distance ambulance transportation to and from hospitals, rehabilitation centers, clinics, nursing homes, and skilled nursing centers. (Source: Acadian Ambulance Service, Company Website, January 2024)
Non-Emergency Medical Transportation Market Report Coverage and Deliverables
The “Non-Emergency Medical Transportation Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:
- Non-emergency medical transportation market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
- Non-emergency medical transportation market trends as well as market dynamics such as drivers, restraints, and key opportunities
- Detailed PEST and SWOT analysis
- Non-emergency medical transportation market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
- Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the non-emergency medical transportation market
- Detailed company profiles
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Service Type, and Application
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Saudi Arabia, South Africa, South Korea, Spain, United Arab Emirates, United Kingdom, United States
Frequently Asked Questions
The global non-emergency medical transportation market is estimated to register a CAGR of 9.7% during the forecast period.
The estimated value of the non-emergency medical transportation market can reach US$ 31,872.49 million by 2031.
North America dominated the non-emergency medical transportation market in 2024.
The increasing increasing need for non-emergency medical transportation and surging incidence of chronic conditions among aging populations. arethe most influential factors responsible for the market growth.
MTM, Inc.; AMR; Xpress Transportation; CJ Medical Transportation; VERIDA; ModivCare; Crothall Healthcare; Elite Medical Transport; Acadian Ambulance Service; Transdev; Ride Health; Roundtrip; Medical Answering Services, LLC; One Call; Stellar Transport; Abba Medical Transportation, LLC; Able Medical Transportation, Inc.; Life Ride; Mobility Transportation Services, Inc.; and ABC Non-Emergency Medical Transportation, LLC are among the key players operating in the non-emergency medical transportation market.
The List of Companies - Non-Emergency Medical Transportation Market
- MTM, Inc.
- AMR
- Xpress Transportation
- CJ Medical Transportation
- VERIDA
- ModivCare
- Crothall Healthcare
- Elite Medical Transport
- Acadian Ambulance Service
- Transdev
- Ride Health
- Roundtrip
- Medical Answering Services, LLC
- One Call
- Stellar Transport
- Abba Medical Transportation, LLC
- Able Medical Transportation, Inc.
- Life Ride
- Mobility Transportation Services, Inc.
- ABC Non-Emergency Medical Transportation, LLC
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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