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The dealer management system market size is projected to reach US$ 18.2 billion by 2030 from US$ 7.92 billion in 2022. The market is expected to register a CAGR of 11% during 2022–2030. Integration with advanced technologies such as artificial intelligence (AI) is likely to remain a key trend in the market.
Dealer Management System Market Analysis
With an increased demand for dealer management systems coupled with low entry barriers to the market, the market continuously witnesses a rise in the number of emerging players. These market players are entering partnerships to develop advanced solutions or add features to existing systems to attract more customers. For instance, in December 2022, Dealer-Pay and Dealertrack collaborated to add advanced payment tools to an automotive dealer management system. Dealer-P advanced payment tools were integrated with Dealertrack’s dealer management system, enabling automotive dealerships to process payments in all departments. The advanced system offers flexibility and convenience to pay customers via links in texts, emails, or other online platforms. The constantly rising emphasis on the enhancement of customer satisfaction is leading to increased development of dealer management systems. Pertaining to the risk of customer loss, the end users are increasingly focusing on procuring and deploying advanced technologies in the existing system to gain customer satisfaction by smoothly managing their purchasing processes. All these factors are anticipated to fuel the dealer management system market growth in the coming years.
Dealer Management System Market Overview
The growing technology and changing market demands made it important for businesses to enhance their efficiency in all aspects of their business. The dealer management system simplifies dealer networking, sales and customer tracking, product orders, and inventory management. The major stakeholders in the dealer management system ecosystem comprise software providers, system integrators, and end users. With the advancement of cloud technology, the systems integrator also incorporates on-premises IT systems with cloud applications. The software offered by the providers is integrated as per the specific requirements of the end users, including auto dealers who sell vehicles. Auto dealers are distinct and mostly independent from the auto manufacturers. They procure this system to track inventory in real-time and maintain the relationship with their customers; this allows them to run the business efficiently.
The dealer management system market is fragmented. Market players are expanding their business by employing various methods, such as product portfolio expansion, service expansion, and mergers & acquisitions (M&A). In May 2023, e-Emphasys Technologies Inc. announced the merger with CDK Global Heavy Equipment to address the end-to-end business optimization needs of equipment dealers and rental companies. The mergers also facilitate the company to drive innovation in the industry.
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Dealer Management System Market: Strategic Insights
Market Size Value in US$ 7.92 billion in 2022 Market Size Value by US$ 18.20 billion by 2030 Growth rate CAGR of 11.0% from 2022 to 2030 Forecast Period 2022-2030 Base Year 2022
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Dealer Management System Market: Strategic Insights
| Market Size Value in | US$ 7.92 billion in 2022 |
| Market Size Value by | US$ 18.20 billion by 2030 |
| Growth rate | CAGR of 11.0% from 2022 to 2030 |
| Forecast Period | 2022-2030 |
| Base Year | 2022 |
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Dealer Management System Market Drivers and Opportunities
Increasing Integration of DMS with Different Management Systems to Favor Market
Challenges associated with synchronization among workplaces, individuals, and administrative centers can be devastating in handling multiple businesses, such as filing reports and fulfilling the requirements of demanding customers, as well as maintaining an inventory. With increased focus on improved customer connection and communication, several manufacturers are looking for integrated ways to manage their business. This boosts the need to have systems that streamline enhanced interactions between customers, dealers, and OEMs. Dealer management systems integrated with various features—such as CRM, service management, spare part management, sales tracking, and inventory management features—meet the growing requirements of the modern manufacturing industry. Dealer management systems collect data about customers, inventory, and products and make inventory management more efficient. These systems facilitate the visibility of dealer operations across different countries. Companies are widely integrating their services with a dealer management system to offer enhanced customer experience. A few of such instances are mentioned below:
- In June 2022, ABCoA Inc. launched new and revolutionary DST Dealership Sales Tools for managing inventory. It is a new browser-based dealer management software (DMS) specifically designed for retail used car dealers. The software helps car dealers easily manage inventory and promote cars on websites, attain instant funding and desk deals, pull credit transactions, and print contracts. DST offers many standard integrations at no charge. Further, the software helps car dealers to provide their customers with a complete online shopping experience. DST Dealership Sales Tools is easy to use and affordable, offering less upfront cost to the car dealers, which increases its demand in the market.
With a robust dealer management system integrated with different management systems, dealers can manage operations from inventory management to customers and product sales to services. This factor is driving the dealer management system market across the globe.
Growing Demand From the Automotive Industry
Dealer management system for the automotive industry provides a comprehensive solution to efficiently handle inventory, sales, customer relationships, and business processes. A dealer management system in the automotive industry streamlines operations attracts the target audience, and fosters customer loyalty for sustained success. Furthermore, the coming years will be of autonomous and connected cars. With the advancement in sensors, IoT and machine learning, a dealer management system provides vehicle details in terms of actual mileage, kilometers run, performance of the vehicle, issues, if any, etc., through sensors.
Dealer Management System Market Report Segmentation Analysis
Key segments that contributed to the derivation of the dealer management system market analysis are deployment and equipment type.
- Based on the deployment, the dealer management system market is divided into on-premise and cloud. The cloud segment will hold a significant market share in 2022.
- In terms of equipment type, the market is segmented into automobile, agricultural & forestry machinery, construction equipment, gardening equipment, heavy trucks, material handling & lifting equipment, mining equipment, and others. The automobile segment held a significant market share in 2022.
Dealer Management System Market Share Analysis by Geography
The geographic scope of the dealer management system market report is mainly divided into five regions: North America, Asia Pacific, Europe, Middle East & Africa, and South & Central America.
The dealer management system market in Asia Pacific is experiencing significant growth. The APAC dealer management system market is segmented into Australia, China, India, Japan, South Korea, and the Rest of APAC. APAC is anticipated to record the highest CAGR in the dealer management system market during the forecast period. The market growth in APAC is attributed to the growing need to manage business operations effectively. Enterprises operating across industry verticals, including transport & logistics, construction, and agriculture, among others, prefer dealer management systems that are easy to integrate, manage, and operate. Further, a cloud-based dealer management system is gaining popularity in the region as it is beneficial to enterprises. For instance, in December 2022, Tata Motors migrated a dealer management software to Oracle Cloud Infrastructure (OCI). The cloud-based system helps Tata Motors to boost its operational efficiency with detailed business insights. The system supports auto dealers to enhance security, increase flexibility, and provide cost-effective solutions to the customers. Moreover, the system helped the company to record customer touch points and engage them through channels such as SMS and social media, thereby improving overall productivity. Several players, such as Hinduja Tech Partners, are entering into partnerships to provide real-time observation of operational processes. This feature issues an alert to automakers when they are receiving issues related to customer complaints and product handling and sales. The system helps them to respond immediately to customer's queries. Thus, the benefits of using a dealer management system in various industries drive the APAC dealer management system market
Dealer Management System Market Report Scope
Dealer Management System Market News and Recent Developments
The dealer management system market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the dealer management system market are listed below:
- Procede Software, a leading heavy-duty commercial vehicle dealer management system (DMS) and solutions provider, today announced the general release of the latest version of Excede v10.4. The new release was developed in close collaboration with daily Excede users and subject matter experts who participate in the Procede Insider Program, the cornerstone of its user-centered design strategy. (Source: Procede Software, Press Release, January 2024)
- DealerBox SAS partnered with Electric Way to manage the delivery process of Cars. DealerBox SAS’s automotive cloud solution helps Electric Way with internal processes, such as purchasing, sales, registration, and transportation of cars. (Source: DealerBox SAS, Ltd, Press Release, June 2023)
Dealer Management System Market Report Coverage and Deliverables
The “Dealer Management System Market Size and Forecast (2020–2030)” report provides a detailed analysis of the market covering below areas:
- Dealer management system market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
- Dealer management system market trends, as well as market dynamics such as drivers, restraints, and key opportunities
- Detailed PEST/Porter’s Five Forces and SWOT analysis
- Dealer management system market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
- Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the dealer management system market
- Detailed company profiles
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Deployment, and Equipment Type
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
North America is expected to dominate the dealer management system market with the highest market share in 2022.
The dealer management system market size is projected to reach US$ 18.2 billion by 2030.
The leading players operating in the dealer management system market are e-Emphasys Technologies Inc., ANNATA Ehf, DealerBox SAS, Hitachi Solutions Ltd, Irium Software SAS, CDK Global, Constellation Software, DealerTrack Inc, Tekion Corp, and XAPT Software Consulting LLC
The global dealer management system market is expected to grow at a CAGR of 11% during the forecast period 2022 - 2030.
Integration with advanced technologies such as artificial intelligence (AI) is anticipated to play a significant role in the global dealer management system market in the coming years.
Increasing integration of DMS with different management systems and rising demand for construction equipment are the major factors driving the dealer management system market.
The List of Companies - Dealer Management System Market
- e-Emphasys Technologies Inc.
- ANNATA Ehf
- DealerBox SAS
- Hitachi Solutions Ltd
- Irium Software SAS
- XAPT Software Consulting LLC
- CDK Global Inc
- Cox Automotive
- Constellation Software Inc
- Tekion Corp
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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